Privacy Policy

Welcome to TruAlt Bioenergy Limited® (“Company”, “TruAlt”, “we”). TruAlt respects your privacy and values the trust you place in us, hence we insist upon the highest standards for secure transactions, customer information privacy and seeks to comply with applicable legal requirements in respect of data collection, processing and transfer.  This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.trualtbioenergy.com (the “website”) and interact with our services. Please read this policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.

TruAlt takes the privacy of your data seriously. TruAlt obtains personal data from customers through its website. It also specifies the reasons for which the Company gathers such personal data, the third parties with whom it may share such personal data, and the safeguards it takes to ensure the protection of your personal data. By accepting this Privacy Policy, you agree to the collection, use, processing, and sharing of your personal data for product and service provision, legal compliance, and other purposes outlined in the Privacy Policy. By accepting this Privacy Policy, you agree to engage into a legally binding contract with TruAlt.

We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you. We reserve the right to change, modify, add or delete portions of the terms of this privacy policy, at our sole discretion, at any time. If you do not agree to all of these terms, do not use the online platforms.

This Privacy Policy is published in compliance with, inter alia:

• Section 43A of the Information Technology Act, 2000 (“IT Act”);

• Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”); and

• Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediaries Guidelines”).

 

 

1. DEFINITIONS

1. Cookie(s)- A “cookie” is a small text file that may be used, for example, to collect information about activity on the website. TruAlt’s website may install a tiny file on your device when you use specific functionalities to help remember user actions and preferences. 

2. Grievance Officer- An officer appointed by the Company for handling grievances and as defined under Rule 2(k) of the Intermediaries Guidelines.

3. Personal Data- Your personal information, including sensitive data, can be used to identify you when combined with other information. Personal data may be used to identify you when visiting TruAlt’s customer interaction centres, bill collection centres, merchant outlets, website, or mobile applications.

4. User or You- The individual who uses the Company’s website.

 

2. GENERAL TERMS:

1. By using the Site, you agree to the Privacy Policy and consent to the collection, storage, handling, sharing, disclosure, and transfer of your information in accordance with its provisions.

2. This privacy policy, together with the Terms and Conditions, governs your use of the Site and specifies how we collect, use, disclose, handle, transmit, and store personal information.

3. This Privacy Policy outlines the information gathered from Users, including Personal Data, its purpose, usage, and transfer/disclosure. You may withdraw your consent at any time for the collecting and use of your information, including Personal Data. However, if you withdraw your consent, we may be unable to supply you with the associated service. It is clearly clarified that withdrawing your consent will have no effect on the processing of Personal Data based on your earlier consent.

    

3. COLLECTION AND USAGE OF PERSONAL DATA

   Some information is collected when you offer it to us. This might include information you give on a contact form. Other information is automatically collected by our IT systems when you browse the website. These are mostly technical data, such as your browser and operating system, as well as the date and time you accessed the page. These data are automatically collected as soon as you visit our website.

    

1. Collected Personal Data

• Details about your visits to our website and the resources you use, such as location, weblogs, and other communication data.

• We collect information from forms on our website, including but not limited to job applications, and ‘Contact Us’ forms.

• Automated technologies like cookies and pixels collect technical information such as website usage and IP address.

   

2. Usage of Personal Data

Part of the data is collected to guarantee that the website runs well and is used to analyze how users use the website. TruAlt does not draw any conclusions about the data subject from the general statistics and information provided. TruAlt, its subsidiaries, affiliates, and other companies participating in the operation of this website use this information for internal reasons only, and it is not sold or transmitted to third parties. 

The personal data collected is used for the following purposes:

• To contact you in response to your inquiries received via the website.

• To customize or improve your website experience.

• For internal distribution to the necessary functions within our organisation. 

You supply all information voluntarily and consent to the collection, use, sharing, processing, and dissemination of personal data. You may decide to not give TruAlt with Personal Data; however, the data processed before we receive your request may still be legally processed.

 

4. COOKIES AND OTHER TRACKING TECHNOLOGIES

   We use "cookies" and other tracking technology. Most browsers and mobile settings allow you to control cookies, including whether or not to accept them and how to delete them. Most browsers can be configured to inform you when a cookie is received, or you can choose to prevent cookies.

   Tracking technologies may collect information such as internet domain and host names, internet protocol (IP) addresses, browser software and operating system versions, stream patterns, and the dates and times when the website is accessed. The use of cookies and other tracking technologies allows the Company to improve the website as well as your experience.

   You can always refuse all cookies on your browser by modifying your device's settings to the extent permitted. However, doing so may prevent you from using certain Platform features or fully utilizing all offers and interest-based advertising. You can remove cookies by following the settings/instructions in your device’s browser.

    

5. RETENTION OF DATA

   TruAlt maintains your personal data in compliance with applicable regulations, which means the Company keeps it for as long as necessary to provide you with our services or as required by law. Your personal data is only stored for lawful purposes and de-identified data is stored for research and statistical purposes for an extended period of time.

    

6. SECURITY PRACTICES AND PROCEDURES

1. We prioritize the protection of your personal data. The Company has implemented security policies, rules, and technical measures, as required by applicable law, such as firewalls, transport layer security, and other physical and electronic security measures, to protect the Personal Data under its control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction, or accidental loss. When you submit information on the Platform, it is safeguarded by our security mechanisms. Please be aware that the Company follows industry-recognized standards in accordance with applicable laws, rules, and regulations.

2. Your information is protected and only available to authorized individuals who need it for the purposes specified in this Privacy Policy. These approved individuals are also obligated to keep such information confidential.

3. While the Company strives to protect your information in a secure environment, we cannot guarantee complete security and cannot prevent unintended disclosures or security breaches. 

4. TruAlt may release Personal Data to comply with laws, enforce agreements, protect against harm, protect individuals' vital interests, or investigate fraudulent activity. This may include sharing information with other firms and organizations to prevent fraud, manage risks, and resolve disputes. This sub-clause prohibits selling or sharing personally identifiable information from users for commercial reasons, which violates the Privacy Policy.

5. You agree not to hold the Company responsible for security breaches, third-party actions, or events beyond the Company's reasonable control, such as government acts, computer hacking, unauthorized access to data and storage devices, computer crashes, security breaches, and encryption.

6. As TruAlt grows, it may sell or acquire subsidiaries or business units. Your personal data may be sent during the transaction. 

    

7. USER'S RIGHTS IN RELATION TO THEIR PERSONAL INFORMATION COLLECTED

1. Users supply all information, including personal data, voluntarily. The user has the right to withdraw his/her/its consent at any time, subject to the restrictions of this Privacy Policy and the restrictions of Use; however, withdrawal of consent will not be retroactive.

2. Users can view, change, correct, and delete their voluntarily provided Personal Data in line with our Privacy Policy and Terms of Use. However, if the User updates his or her information, we may retain a copy of the information that the User originally gave to TruAlt in its archives for the User as specified herein. If the User wishes to update or correct his or her Personal Information, the User may exercise these rights by emailing us at legal@trualtbioenergy.com 

3. If a visitor has read the Privacy Policy and Terms of Use and does not agree with how information is obtained, stored, or used, simply closing the browser will clear all temporary cookies installed by us. All visitors, however, are recommended to use their browsers’ “clear cookies” functionality to ensure such clearing/deleting, as we cannot guarantee, foresee, or provide for the behavior of all visitors to the Website.

4. If a user has submitted Personal Information without reading the Privacy Policy and Terms of Use and disagrees with how it is collected, stored, or used, they can request rectification by sending an email to legal@trualtbioenergy.com

5. If a user fails to provide or withdraws consent for the use of personal information, TruAlt may stop the services requested.

 

8. MINOR'S PRIVACY

   We strongly encourage parents and guardians to monitor their minor children's online activity and to consider using parental control tools provided by online services and software manufacturers to assist create a child-friendly online environment. These measures can also keep kids from sharing their name, address, and other personally identifying information online without their parents' permission. 

    

9. THIRD PARTY LINK

   You may find connections to third-party websites on our website. These websites have their own privacy policies that you should review. TruAlt accepts no responsibility or liability for their policies, as we have no control over them. TruAlt is not responsible for the content or actions of such third-party links. However, TruAlt pledges to maintain the integrity of our website and welcomes any comments on such third-party links.

    

10. CHANGE TO PRIVACY POLICY

    TruAlt has the right to alter this Privacy Policy at any moment, with or without prior warning. If there are significant changes in how we handle Users’ personally identifiable information or in the Privacy Policy itself we will post a notice on the Website, so that you can review the changed terms before continuing to use the website. Unless specified differently, our current Privacy Policy governs all information TruAlt possesses about you and your account. If a User accesses the Website after receiving a notice of modifications or seeing it published on the Website, he or she hereby consents to the modified terms.

     

11. SEVERABILITY

    If a court or competent authority finds a provision of this Privacy Policy invalid, illegal, or unenforceable, that provision will be deleted to the extent necessary. The other provisions of this Privacy Policy will remain valid and enforceable.

     

12. CONSENT TO THIS POLICY

    You acknowledge that this Privacy Policy is a part of the Terms of Service for the Website and the other Services, and you unconditionally agree that becoming a User of the website indicates your (i) assent to this Privacy Policy, and (ii) consent to TruAlt using, collecting, processing, and/or disclosing your Personal Information in the manner and for the purposes specified in this Privacy Policy. This Privacy Policy and the Terms of Use govern your access to the website.

     

13. WARRANTY DISCLAIMER

    This Website's information, content, and materials are supplied “as is” and TruAlt does not guarantee their accuracy or completeness.

     

14. GRIEVANCE OFFICER

    If you have any queries regarding this Privacy Policy or the protection of your Personal Data, you may reach out to TruAlt’s Grievance Officer, the contact details of whom are mentioned below:

    Address: N-1501, 15th floor, World Trade Center, Brigade Gateway Campus, 26/1, Dr. Rajkumar Road, Malleswaram West, Bengaluru-560055

    Email ID: legal@trualtbioenergy.com